Technical Support Engineer

Job Description:

Under direct supervision, performs a variety of routine support activities in the technical support function.

Duties and Responsibilities:

• As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.
• Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.
• May report design, reliability, and maintenance problems to engineering.
• This entry-level position requires knowledge of company product lines and troubleshooting methods.
• May assist Sales Manager, and dealers in price quotes, technical questions, and product demonstrations.
• Coordinates with Sales, Material Control, and Q.C. on customer queries.
• Collects background data (cost, order history, etc.) to assist in large order negotiations.
• Maintains competitive literature and pricing files for ready reference. Write application notes.
• Assist with touchscreen product return testing and analysis.

Qualifications

• 3+ years' of technical support experience
• Electrical or Mechanical Engineering background
• Customer service oriented
• Strong written and verbal and troubleshooting skills