The American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of personal computing environments and enhancing support services to optimize user experience.
Under the supervision of the Director of Infrastructure, this position is responsible for
This is a regular full-time position based in our Chicago office.
ALA staff are currently working on a hybrid schedule. Please note that although we have a generous telecommuting policy for our employees, we do not have any truly remote positions in states outside of our workplace sites.
ALA currently requires that employees be fully vaccinated as defined by the Centers for Disease Control and Prevention (CDC). Proof of vaccination will be required on or before the start date.
All offers of employment are contingent upon satisfactory completion of a background check and proof of your eligibility to work in the United States.
Starting Salary: Negotiable from the low 70s based on relevant experience. ALA has an excellent benefits package, including flexible work schedules, medical, dental, generous paid vacation, a retirement annuity, and a 35-hour work week. You may also qualify for the Public Service Loan Forgiveness Program (PSLF).
FOR CONSIDERATION:
Apply online including a cover letter and resume.
Or
Send resume and cover letter to:
American Library Association
Ref: supporttechIT
Email: mpullen@ala.org
The American Library Association is an equal opportunity employer: Disability/Veteran.
Qualifications:
Desired Skills:
Other information
The IT Support Analyst is an essential role that necessarily engages all staff at all levels of the organization, as well as ALA member leaders (for ALA headquarters meetings). This person must demonstrate strong integrity with a highly professional approach to their work, demonstrate an inquisitive nature and a desire to understand underlying business needs and questions from staff. Strong interpersonal skills that allow for a measured, calculated response to situations are essential; the ability to distance themselves from the immediate situation and visualize end goals and solutions is essential to success.