Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. This role is responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

* This role will sit onsite in our Rochester CTC, located on 535 Summit Point Drive, Henrietta, NY - We are also open to candidates who can report onsite to our Albany, Syracuse or Buffalo locations as well! *

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers' first choice for service.
• Provides co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
• Schedule and follow up on all monthly maintenance customer accounts - this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and to review upcoming PM visits. Performs other duties and responsibilities as requested or required.

What You'll Need

• The CSP Service Coordinator will be responsible for developing and driving the CTC's preventative maintenance strategy and performance.
• Provide hands-on PM planning and execution support to customer base and internal Convergint CTC teams.
• Identify gaps and support in PM process and capability needs at customer sites.
• Supports accountability for Customer Service Program (CSP) reliability, delivery of execution and solution availability.
• Support departments and service leader capability and ownership.
• Interface with CTC leaders, servicer teams, and account executives to promote continuous improvement through integration, sharing and reapplication of best practices.
• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Ability to understand contracts - deliverables, lifecycle, renewals.
• Highly organized and possess the ability to prioritize tasks in an ever-changing environment.
• Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Leadership Orientation - Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department.
• Advanced financial analytical skills including cost control (e.g. gross margin calculations).
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements

Education: High School Diploma or equivalent

Preferred Experience: (but not required):

• *This role will sit onsite in our soon to be open Rochester CTC, located on 535 Summit Point Drive, Henrietta, NY. The role will initially be remote for 4-6 months, then 100% onsite.*
• 0-3 years call center, dispatch, or administrative.
• Experience in a construction industry environment.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.