Recruit, hire, motivate, and manage high quality staff and work ethic.
Monitor service and field departments performance with KPIs including revenue, profitability, efficiency, and effectiveness.
Manage and monitor safety protocols and compliance for shop and field service.
Manage and communicate company protocols, policies, and procedures and ensure that they are being implemented.
Manage and improve work order system.
Improve and develop communication strategies to assist in increasing productivity.
Communicate with customers, follow up on work orders, and take initiative in mitigating issues.
Develop existing customer relationships and seek out new customers for business growth.
Develop and grow Off Highway and PowerGen field departments and improve the integration into the branch operation.
Develop training plans and ensure all qualifications and certifications are in place and valid.
Coordinate and understand multiple business partners and the needs and requirements to stay up to date and certified to collaborate with them.
Supervise 22 subordinates with the following titles: Shop Supervisor, Shop Foreman, Field Service Co-ordinator, Field Service Technician, Shop Technician.
Position Requirements:
The qualified candidate must have at least 3 years (36 months) of experience in a supervisor or management position or closely related occupation.
The qualified candidate must also have at least 3 years (36 months) of experience with all of the following: (a) recruiting, hiring, and managing staff; (b) ensuring regulatory and required compliance is met; (c) developing existing customer relationships; (d) monitoring and reporting multiple KPIs; (e) and monitoring health and safety compliance.
All experience may be gained concurrently.
Interstate Power Systems is an Equal Employment Opportunity Employer and Drug-Free Work Environment.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.