Please contact your Administrator to change your authorization settings.
DO-AuxSvc-ZSFG CPG
Full Time
77965BR
Job Summary
The Customer Service Unit within the CPG Billing Office of SFGH Medical Group is responsible for answering and responding to SFGH Medical Group Billing Office guarantor telephone calls, incoming correspondence responding to guarantor billing statements, follow-up on delinquent self-pay accounts, and responding to subpoenas and attorney requests for patient billing records.
Within the Customer Service Unit, the Patient Account Representative is responsible for responding to guarantor inquiries about their billing statement and account balance due.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit:
Department Description
The Clinical Practice Group (CPG) Business Services provides the University with an internal and centralized physicians professional fee billing operation at San Francisco General Hospital. This includes twenty SFGH departments and five off- site clinics.
Required Qualifications
- Graduation from high school or a GED and five years of experience, including two years of experience in collections investigation in a healthcare setting; or an equivalent combination of education and experience.
- Previous work experience in a physician practice, large medical group billing office, or acute care facility business office working with guarantor accounts.
- Excellent verbal and written English communications skills
- Must have a pleasant and courteous telephone manner
- Must be reliable, dependable and must have an excellent attendance history
Preferred Qualifications
- Fluency in Spanish, or Chinese (Mandarin or Cantonese)
- Associate degree or higher
- Previous work experience with EPIC professional billing
- Previous work experience that required knowledge of physician billing procedures
- Knowledge of Medi-Cal eligibility requirements
- Proficiency with Microsoft Office applications
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
004621 COLL REPR SR
Job Category
Administrative Support
Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class
Career
Percentage
100%
Location
Zuckerberg San Francisco General (ZSFG)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday-Friday 7am-3:30pm
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.