Join Cottage Health as the Manager of Interpreter Services. The Manager of Interpreter Services is responsible for the leadership, supervision, direction, productivity and performance of Interpreter Services' staff, contract interpreters, and CH Qualified Bilingual individuals. The Manager's leadership will result in communication that is non-discriminatory, promote a "Patient's First" environment, quality outcomes, measurable productivity, and cultivate strong interdisciplinary teamwork. The role of the manager is to support an over-all value-oriented experience for stakeholders and all persons with communication barriers/disabilities served while being fiscally responsible to budgetary parameters. Major accountabilities include:

• Provides direct supervision to the Interpreter Services Department staff and other system stakeholders as appropriate to develop, implement and monitor departmental goals, action planning, budget and productivity metrics for system interpreters.
• Responsible for budget input, development and maintenance for Interpreter Services cost center.
• Acts as leadership resource for the team; supporting and mentoring individual interpreters/translators/qualified bilingual staff with training toward competency, and continued professional skill development.
• Provides people management including performance expectations, accountability, scheduling, and recruitment/retention. Assures regulatory compliance for interpreter services activities within the department and across Cottage Health (CH).
• Manages departmental policies and procedures, assuring they remain current and relevant, as well as staff/organizational adherence.
• Implement training to improve effective communication for staff across Cottage Health.
• Leads and manages using consistent communication and sharing of metric outcomes with the team, recognizing distinguishing performance and continuous opportunities for improvement.
• Cultural, Linguistic and Communication responsibilities
• Diversity/Equity/Inclusion(DEI) Support and participate in DEI efforts across CH related to patient/family language access and experience as well as staff experience by participating in committees as appropriate and providing experiential data from employees/patients through leadership hierarchy.
• Provides advocacy and support - internal and external to the organization- for public policy relevant to CH (e.g. ADA compliance, CLAS standards)

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: Bachelor's Degree in languages, communication, or health related field.

Preferred: Master's Degree in languages, communication, or health related field.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: Completion of a healthcare interpreter training that (1) is administered by an accredited educational institution OR (2) is recognized by the California Health Care Interpreting Association (CHIA) or International Medical Interpreters Association (IMIA) that exceeds 200 contact hours. Eligible for certification. Eligible to test for certification in preferred language.

Preferred: Minimum requirements with completed certification.

TECHNICAL REQUIREMENTS

Minimum: Fluency in language other than English with demonstrated health care competencies (vocabulary). Proficient and comfortable working with basic technology (e.g. computer, software systems, telephones, iPads). Basic understanding of regulatory and accreditation criteria related to medical interpreting in acute care settings. Some experience with remote interpretation.

Preferred: Experience managing remote interpretation contracts, equipment, and interface with EPIC.

YEARS OF RELATED WORK EXPERIENCE

Minimum: Two years administrative supervisory or consultative responsibilities. Two years of experience interpreting/translating preferably in healthcare setting.

Preferred: Three years administrative supervisory or consultative responsibilities. At least 5 years of experience interpreting/translating in a healthcare setting, including experience with end-of-life, trauma, or other similarly delicate situations.