Job Purpose
The Enablement Services, Senior Trainer creates and delivers product and domain training to ICE Mortgage Technology clients and employees. The Senior is responsible for all aspects of each training project; from initial client contact, to training delivery, and final communications and reporting. The Senior Trainer is a key role in the successful onboarding of new clients onto ICE solutions and services. Additionally, the Senior Trainer engages post-implementation with existing clients to ensure that end users are equipped with the knowledge and ability to be productive with existing and newly adopted features and solutions. The Senior Trainer drives to achieve high levels of satisfaction through the delivery of product knowledge and by utilizing value-add change management training and concepts.
Responsibilities
Knowledge and Experience
Schedule
This role offers work from home flexibility.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.