Uniti is looking for someone in a Helpdesk role that is focused on providing onboarding and offboarding support for Uniti Group Inc. corporate and operating companies. The candidate shall be able to perform a multitude of functions such as configuring user accounts in multiple systems, preparing hardware, and other Helpdesk tasks as needed. They will serve as the company's first point of contact for all new employees, and as such a helpful and positive attitude is a must. In addition to these functions, Uniti is looking for someone willing to take ownership of processes and collaborate with the team on improvements.

Essential Duties & Responsibilities:

• Demonstrates technical knowledge of various user systems and the ability to set up accounts for accessing these systems.
• First point of technical contact for all new employees. Expected to be a good ambassador between IT and new employees.
• Deploys new computers and uses software management tools to deploy applications.
• Tracks accounts and access in appropriate systems for meeting compliance requirements.
• Installs local and network printers and other peripherals.
• Uses extensive knowledge to develop and implement onboarding and offboarding solutions to enhance organizational success.
• Maintains offboarded user data and email backups.
• Manages the requirements of IT security and protects data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards.
• Maintains efficient communication with hiring managers.
• Performs other Information Technology duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree in information technology, Computer Science, or related field or equivalent work experience.
• Experience with user management, hardware configuration, and troubleshooting
• Experience with Azure, Intune MDM, and Autopilot laptop deployment a plus.
• Knowledge of IP networking, DNS, DHCP and related services.
• Knowledge of Active Directory/Azure Active Directory concepts and administration.
• Experience supporting iOS and Android mobile devices
• Experience supporting users using remote access tools.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, and walking.
• Lifting up to 35 pounds several times a day.
• Keyboarding/typing.
• Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
• Ability to travel up to 10%.
• Ability to work flexible hours including evenings, holidays, and weekends (periodically or on-rotation).

Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.