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Education: Bachelor's degree in health care or related field preferred
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License/Certifications: N/A
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Experience: Knowledge of program management, administrative practices and hospital/healthcare systems normally acquired during 3 to 5 years of related work experience.
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Analytical and problem-solving skills necessary to assist in the development and implementation of new systems and techniques to assess patient care and business workflow and/or procedures, to help determine departmental needs, and to support improvements in departmental functioning.
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Knowledge of healthcare systems, including but not limited to the organization and financing of health systems and healthcare, managed care systems, health policy, process improvement, and public health principles.
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Knowledge of, and preferably experience in, process improvement literature, techniques, methods, and facilitation.
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Demonstrated ability to communicate effectively in writing and in public presentations; ability to write papers, reports and proposals for a variety of audiences.
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Excellent organizational skills necessary for project planning, definition, implementation, and evaluation of effectiveness. Ability to lead work teams.
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Ability to work both independently and to collaborate with teams of individuals in diverse settings.
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Knowledge of relevant practice in medical care, patient care, and support systems. Ability to research and synthesize medical and health services literature.
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Knowledge of computer software including MS Office suite.