Position Summary:
Proficient in the role of Customer Service Rep 1. . Handles escalated billing concerns and serves as an expert resource to staff and patients. Provides mentoring, training, and observing staff for quality assurance. Assists with creating training materials and developing operational process flows. Participates in project implementation. Involved in system testing and development. Builds and analyzes management summary reports. Provides coverage at regional sites.
Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field
CERTIFICATION & LICENSURE REQUIREMENTS
Driver's License upon hire.
EXPERIENCE REQUIREMENTS
Minimum of one year experience in health care with focus on health care finance operations and customer service. Proficient in Microsoft Office applications such as Word, Excel, Outlook, Visio Publisher and Receivables Management systems.
SKILLS AND KNOWLEDGE
Proficient in the role of Customer Service Rep 1. Ability to deescalate difficult situations and solve complex problems and issues with minimal or no supervision. Requires negotiation and listening skills. Must be a self-starter who is adept at problem solving and possesses the skills necessary to plan, organize, and achieve goals. Ability to multitask and adhere to work plans and timelines. Performs highly complex and varied tasks requiring independent decision making skills. Is innately inquisitive and serves as a role model to others throughout the organization. Proficient in Support Point.
Essential Functions:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.