Program Performance Coordinator - Job at Broward County, Florida in Fort Lauderdale, FL

Program Performance Coordinator

Fort Lauderdale, FL

Posted 18 days ago

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Job Description

REQUIREMENTS AND PREFERENCES

This announcement will remain active until a sufficient number of applications have been received and may close at any time.

The Broward County Board of County Commissioners is seeking qualified candidates for Program Performance Coordinator.

General Description

Broward County Office of Public Communications is a fast-paced, creative environment that develops public and employee print, digital and multi-media communications to promote awareness of County programs and services. This position is responsible for quality assurance and administrative support work for the Office of Public Communications (OPC). The successful candidate will have an eye for detail, experience as an office specialist, and an understanding of popular data analysis tools.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in public or business administration or closely related field.

Requires four (4) years in quality assurance or systems analysis and/or in initiating, managing, coordinating, monitoring and/or evaluating contracts or grants or closely related experience, including two (2) years of supervisory or lead worker experience.

Special Certifications and Licenses

Possess and maintain a valid Florida Class E Driver's License based on area of assignment.

Preferences

Lean Six Sigma Certification
Previous government or tribal government experience and/or previous call center experience
Previous experience as a trainer/facilitator
Previous experience managing and /or working in a CMS or CRM platform
Intermediate level skill using analytical software (e.g. Microsoft Suite, Google Analytics, Site Improve, Archive Social)

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Collect, analyze, and interpret quantitative and qualitative data. Prepare and distribute reports at high levels across the organization. (eg. Performance Measures, Public Records Request activity, Social Media usage, and Website Quality Assurance reports).
Assist in developing policies, procedures, and methodologies to support enterprise-wide administration and oversight of assigned programs; maintain records of program performance activities conducted. Examples of OPC programs included are Monitoring, Public Record Request Program Administration, Social Media Administration and Website Quality Assurance/ADA Compliance.
Identify deficiencies in adherence to OPC program policies and procedures; recommend solutions; prepare and deliver training and other content to resolve identified issues.
Review and approve Public Record Request fee estimates prepared by agencies. Ensure estimates meet legal and regulatory requirements.
Respond to agency employees, internal customers and user groups requesting clarification of OPC program policies and procedures.
Assist with new technology/system implementations, as required, to support administration of OPC-administered programs, including user acceptance testing.
Perform emergency duties, as required, as a member of Emergency Support Function (ESF) 14: Public Information, in activations of the Broward County Emergency Operations Center.
Perform related work and work on special projects, as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently but knows when to ask for help.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures Accountability

Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.

Persuades

Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Job Summary

Company

Broward County, Florida

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Salary and Benefits

$63,496.41 - $101,341.16 Annually

Required Education

Bachelor's Degree

Required Experience

2 years