Provides support for mobile devices including cell phones, personal digital assistants, and convergence devices. Works directly with the client to coordinate device selection, procure the device, and provide training on the use of the device. Job requires excellent customer service, communication, and accounting skills.
Performs specific job responsibilities:
Education: Associates degree in computer science, communications/electronic field, or equivalent experience.
Experience: Minimum 5 years' experience in customer service or sales. Minimum 2 years' experience in computer electronics and/or data communications. Experience in mobile devices and supporting IT hardware and software required.
Licensure, certification, and/or registration: Valid Virginia drivers license.
Required Certifications: Apple Service Fundamentals (SVC-17A). In addition preferred one of the following: ACiT 2017 iOS certification Exam (iOS -17A). AppleCare Mac Technician (ACMT) 2017. CompTIA Network + certification. CompTIA A+
Other Minimum Qualifications: Excellent customer service skills required. Organizational skills, dependable, detailed oriented, and understanding of the English language. Stays current on all Policy and Procedure required reading. Completes and maintains documentation of a minimum of 16 hours of pertinent continuing education each year.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 146570
Employment Status: Full time
Location: Technology Services Group
Shift: Day
Shift Details: Monday-Friday
Recruiter: MARK A MISKOVIC
Recruiter Phone:
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
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