Who we are Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You'll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and commu

Responsible for reinforcing confidence in CHL's ability to provide best in class care in mortgage loan servicing by active and effective listening, strong problem solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Responsible for reinforcing confidence in CHL's ability to provide best in class care in mortgage loan servicing by active and effective listening, strong problem solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement

Who we are Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on time closings a key cor

Who we are Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You'll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and commu

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top tier mortgage prof

Who we are Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on time closings a key cor

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Due Diligence Underwriting Ability to analyze the underwriting of Jumbo and Non Agency mortgage loans in a timely manner for completeness and compliance guidelines and approved Seller variances. Use of manual underwriting requires strong attention to detail. Manage loan conditions from credit, property, and compliance reviews with Sellers and external 3rd party service du

Responsible for reinforcing confidence in CHL's ability to provide best class care in mortgage loan servicing by utilizing strong problem solving, positive language and strong writing skills to fully resolve all customer inquiries. Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify trends and/or customer experience impro

Meet with potential customers to determine the best loan program for their individual needs by analyzing income, assets, credit, and property Manage the loan pipeline with team members to meet company efficiency standards Communicate positively and professionally with operations staff throughout the process of the loan to ensure a smooth transaction Read and understand ra

Greets visitors in a warm friendly manner, addressing questions and needs in a professional manner. Provides an overall welcoming environment. Ensures security of the front office by escorting visitors within the office. Keeps a detailed record of visitors/and badges. Always maintains reception area and office in a clean and tidy manner. Liaison between team members and v

Servicing systems security administration Vendor applications security administration Servicing system header maintenance/configuration tasks, payee, disaster, tran descriptions, corp adv descriptions, vendor integrations and conversions, data file mapping & security audits Maintain detailed documentation such as project logs and write develop tickets Perform other job re

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf