Rover's Incident Safety Team is responsible for supporting Rover's reputation by providing excellent customer care through problem resolution of issues that pose the greatest risk to the company in our most challenging and sensitive situations. Beyond supporting our users through incidents, our work includes incident investigations, claims management, social media monitor

Rover's Trust and Safety Social Media Team is responsible for supporting Rover's reputation by providing excellent customer care through problem resolution of issues that pose the greatest risk to the company in our most challenging and sensitive situations. Our agents actively monitor Rover's off platform brand across the breadth of social media platforms and identify ar

Meet the Payments team The Payments team is dedicated to bringing a convenient, secure, and successful payments experience to Rover customers on our platform. Our team's directives are to Provide a robust payments platform to support business growth we continue to improve our platform by expanding our payment offerings, optimizing checkout flows, and reducing our bottom l

Own and evolve Rover's multi year global channel marketing scaling strategy. Ensure key opportunities, risks, and requirements are known, understood, and owned by the right person or team across the business. In partnership with the SVP Global Growth, set annual, quarterly, and monthly new booking and ad spend targets for all regions. Deliver the global new bookings line

This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office one day per week on Thursdays. Meet the Payments team We are the Payments team dedicated to bringing a convenient, secure, and successful payments experience to Rover customers on our platform. Our team's directives are to Provide a robust payments platform to support bus

This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office one day per week on Thursdays. Meet the Orders team The Orders team is responsible for the e commerce platform that supports Rover's marketplace. Primarily working in Python, we are dedicated to giving our users a smooth experience with financial transactions on Rover. We

This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office one day per week on Thursdays. Who we're looking for This Sr. Financial Analyst role is responsible for analyzing, modeling, forecasting and reporting on the most dynamic and complex expense areas of Rover's business. As a member of the FP&A team at Rover, you will provid

This is a hybrid position that currently has the minimum expectation to work out of our downtown Seattle headquarters one day per week on Thursdays. Who we're looking for Rover is looking for an adept and personable technology lawyer to join our busy legal team as Senior Counsel (Corporate Counsel III). In this role, you will have outsized impact on Rover's business, prov

What we're looking for We are hiring a Director of Product to join our Marketplace organization. The Marketplace product group is responsible for matching pet parents with care providers and enabling customers on both sides of the market to schedule, deliver, and receive loving pet care through Rover. We are looking for a business owner who will be accountable for retaini

Partner with the product and design teams to help solve customer problems by supporting a hypothesis and data driven organization. Regularly present to senior leadership and the product organization on the trends and insights into the changes in the business. This includes the decomposition of the drivers of those changes and recommendations on actions to improve marketpl

Build strategic roadmaps, operational efficiency plans, project plans, technical specs and work with other teams to ensure that Lifecycle programs can be effectively executed Introduce new lifecycle tech features and address any gaps brought up by third party and internal audits Be the program manager for system migration needs and system contracts by working with 3rd par

Effectively lead, manage, and develop a high performance team of business analysts and analytics managers spanning marketing and product analytics functions Continue to evolve the organization's decision making & ROI framework based on rigorous testing methodologies combined with both quantitative and qualitative measures of success Your team will own defining, tracking,

Who we are Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Eu

Set the technology security architectural vision and strategy for the business. Continue to build, lead, and develop the Cyber Security team. Lead the creation, maintenance, implementation, and enforcement of security policies and procedures. Understand potential security exceptions and partner with teams to champion technical solutions for them. Provide senior leadership

Prepare quarterly worldwide income tax provision Engage with external service providers to aid in the preparation of our US Federal, state, and international income tax returns Prepare calculations supporting US Federal, state, and international income / franchise tax filings Prepare calculations supporting annual transfer pricing analysis Coordinate with accounting and e